"Tag you're it!"--providing flawless customer service in the healthcare security environment
Hogan, M.V.
Journal of Healthcare Protection Management Publication of the International Association for Hospital Security 28(1): 85-90
2012
ISSN/ISBN: 0891-7930 PMID: 22423526 Document Number: 662021
An adaptation of a childhood game as a means of providing flawless service to customers will allow security departments to increase their scope and quality of service, the author points out. Teaching our officers the concept of playing "tag, " embracing being "it" and finishing the game will provide a significant return on investment by expanding the value of our departments, he says.