Adapting customer service to consumer-directed health care
Hammer, D.C.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 60(9): 118-122
2006
ISSN/ISBN: 0735-0732 PMID: 16977994 Document Number: 596443
A growing number of hospitals are implementing new tools that provide convenient, more detailed patient access to billing information. These tools are paying off for hospitals through reduced calls to their billing offices, decreased mailing costs, and increased payments, as well as higher rates of customer satisfaction.