A customer service journey
VanDecandelaere, T.
Journal of Healthcare Protection Management Publication of the International Association for Hospital Security 28(2): 35-38
2012
ISSN/ISBN: 0891-7930 PMID: 22970618 Document Number: 659215
Converting security team members from simple rule enforcers to superior customer service providers required changes in leadership attitudes, rules, training, and other security traditions, but it has paid off in staff performance and recognition, according to the author.