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Customer service and today's hospital security professional

Knox, T.J.

Journal of Healthcare Protection Management Publication of the International Association for Hospital Security 20(2): 69-78

2004

ISSN/ISBN: 0891-7930
PMID: 15457921
Document Number: 566732
Customer service, benchmarking, and budget control have supplanted enforcement as the essential parts of hospital security operations, according to the author. In the article he emphasizes and illustrates the need for security satisfaction surveys and benchmarking to enable the budget process to go smoothly.

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