Customer service revisited
Levin, R.P.
Compendium of Continuing Education in Dentistry 22(3): 182-184
2001
ISSN/ISBN: 1548-8578 PMID: 11913255 Document Number: 528423
Customer service requires a system, which includes, but is not limited to having pleasant staff members. It requires a systemized approach to every patient every day. The steps of customer service are as integral to the success of the practice as are those of scheduling and case presentation. Customer service is a unique opportunity to differentiate a practice, justify the value for fees, and satisfy almost every patient.