Talkback: a strategic approach to working with maternity service users
Garrod, D.
Practising Midwife 15(4): 18-20
2012
ISSN/ISBN: 1461-3123 PMID: 22662535 Document Number: 662273
This paper describes the implementation of a strategic approach to service user involvement in Stockport, demonstrating a strong culture of collaborative working, between service users, providers and commissioners. It explains the process we used and how we learn from the stories that parents share, enabling us to build on the strengths of our service and develop those areas which are highlighted as not meeting the needs of families. It describes the establishment of a Service User Forum and the subsequent launch of the MSLC, with service users forming approximately 75 per cent of the membership. It is an influential and well informed voice which continues to help change our service for the better. It ensures that what is important to women and theirfamilies lies at the centre of all we do.