A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting
Alsinnawi, M.; Dowling, C.M.; McKeown, S.; Flynn, R.; McDermott, T.E.D.; Grainger, R.; Thornhill, J.A.
Irish Medical Journal 107(8): 255-256
2014
ISSN/ISBN: 0332-3102 PMID: 25282974 Document Number: 671483
A prospective blind PROM (patient reported outcome measure) study performed in our urology department examined the outpatient-clinic experience. 104 questionnaires were completed. 23 patients (22%) felt the waiting times for appointments was excessive. 13 patients (13%) experienced difficulty in contacting administrative staff. 98 patients (94%) considered the waiting areas good but 31 patients (31%) considered lack of privacy an issue. Consultants saw 65 patients (63%). 62 patients (60%) expected to be seen by a consultant. 32 patients (31%) felt consultation with a different doctor on return visits was unsatisfactory. 76 patients (73%) "fully trusted" their doctors. 78 patients (75%) rated their visit excellent, 10 patients (10%) added comments. Despite frustration with waiting times, the experience of patients reflects a positive rapport and trust between patient and doctor.