Effect of action-oriented communication training on nurses' communication self-efficacy
Raica, D.A.
Medsurg Nursing Official Journal of the Academy of Medical-Surgical Nurses 18(6): 343-6 360
2009
ISSN/ISBN: 1092-0811 PMID: 20088187 Document Number: 634527
Miscommunication poses a significant threat to the safety of hospitalized patients, but nurses often lack the communication confidence (self-efficacy) needed to represent their views regarding patient situations. Findings of this study suggest training programs are needed to help nurses develop confident, assertive communication skills.
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