Psychology of patient management: evaluation and quality assurance of psychosocial management in pediatric oncology
Kusch, M.; Labouvie, H.; Jäger, R.S.; Bode, U.
Gesundheitswesen 59(2): 87-94
1997
ISSN/ISBN: 0941-3790 PMID: 9156631 Document Number: 482224
Since the introduction of health-care reform in Germany, quality assurance of inpatient care is required. In paediatric oncology this also includes quality assurance measures of psycho-social care. Care Psychology deals with the development, testing and continual improvement of high-quality psycho-social care. Based on clinical experience, scientific knowledge and ascertained requirements a handbook and manual of service delivery of psycho-social care is formulated and tested in everyday practice. Service performance analyses are carried out, and verified improvements are re-tested in practice. This, as well as additional attempts, should lead to total quality management (TQM) of psycho-social care in paediatric oncology according to the criteria of the European Foundation of Quality Management (EFQM).