Why is quality assurance so difficult? a review of issues in quality assurance over the last decade
Brown, R.W.
Internal Medicine Journal 32(7): 331-337
2002
ISSN/ISBN: 1444-0903 PMID: 12088353 DOI: 10.1046/j.1445-5994.2002.00240.xDocument Number: 240640
The quality assurance movement has been unable to produce major improvements in the realm of clinical practice because of an inability to make satisfactory measurements of process and/or outcome, together with the intrinsic difficulties associated with producing change. Progress in both these areas is likely to be slow. Improvements in the quality of care occurring as a result of the introduction of information technology into clinical practice may be seen more quickly.