The development of the Thai Psychiatric Satisfaction Scale
Phattharayuttawat, S.; Ngamthipwatthana, T.
Journal of the Medical Association of Thailand 88(8): 1067-1076
2005
ISSN/ISBN: 0125-2208 PMID: 16404834 Document Number: 10084
Satisfaction with mental services is an important quality and outcome variable. The Thai Psychiatric Satisfaction Scale (TPSS) is developed in order to measure service satisfaction. The purpose of the present study was to develop the Thai Psychiatric Satisfaction Scale (TPSS), having adequate and sufficient validity and reliability. A sample of people with mental illness in the Department of Psychiatry, Siriraj Hospital was assessed. The TPSS was administered. Then factor analysis, internal consistency and test-retest reliability were analized. The Thai Psychiatric Satisfaction Scale (TPSS) contains seven domains: Professionals' Skills and Behavior, Information, Access, Efficacy, Type of Intervention, Relative's Involvement, and Environment and Setting. The infinity coefficient for the TPSS was 0.97 (95% CI 0.94-0.97) and ranged from 0.70 (95% CI 0.68-0.76) to 0.96 (95% CI 0.94-0.97). Test-retest for TPSS was 0.82. (95% CI 0.78-0.85). This TPSS is a validated and reliable multi-dimensional scale which measures the satisfaction of patients with mental health services for routine clinical practice in mental health service.
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