Avoiding Same-Day Cystoscopy Cancellations by Veterans: Nurse-Led Education Improved Efficiency for Cystoscopy in VA Urology Clinics
Wehner, S.D.; Saiz, Y.V.; Woodard, H.; Garcia, D.
Urologic Nursing 36(6): 275-281
2016
ISSN/ISBN: 1053-816X PMID: 29240348 Document Number: 689434
Same-day cancellation of outpatient cystoscopy was recognized as a growing problem in a New Mexico Veterans Administration regional urology clinic. A multidisciplinary team initiated a performance improvement project using the VA-TAMMCS method to address the problem. The resulting changes in patient education significantly reduced cystoscopy cancellations and improved overall patient satisfaction.