Handling a claim or complaint
Sigman, O.
Revue de l'Infirmiere 174: 38-39
2011
ISSN/ISBN: 1293-8505 PMID: 22069919 Document Number: 649785
Handling a claim or a complaint. Any user of a healthcare institute can lodge a complaint with the Commission for Relations with Users and Quality of Care. This organisation's mission is to inform patients or their family of their rights, to seek conciliation between different parties and to improve care within the institute.