Developing an organisational philosophy to boost service quality and staff morale
Ryan, J.; Park, J.
Nursing Times 106(44): 16-18
2010
ISSN/ISBN: 0954-7762 PMID: 21155399 Document Number: 646514
Responding to complaints, nurses at Yeovil District Hospital led a drive to improve the quality of care for the trust's patients and the engagement of relatives and carers, while at the same time boosting employee morale. Over the past four years this has been achieved by implementing the iCARE philosophy--a new way of working--which operates throughout the trust.