Satisfaction and stress if the health care system: comparison of two different situations
Gianduzzo, A.; Boccalon, P.; Bianco, I.G.; Guerra, G.; Cupelli, V.
Giornale Italiano di Medicina del Lavoro Ed Ergonomia 29(3 Suppl): 691-693
2007
ISSN/ISBN: 1592-7830 PMID: 18409907 Document Number: 613827
We examined two different health care settings to identify if some stress and satisfaction factors are common. In both neonatological ward and psychiatric residence the relation with the patient has been perceived as gratifying but in paediatric setting it is perceived through procedures and protocols, on the opposite site, in the psychiatric setting the daily life care is perceived as a low technical degree. Formation of workers is indispensable tools to understand the "technical" aspects of the work, without promoving a remoteness from the patient.