Total quality management: defining a process for quality improvement
Klepcyk, J.C.
Topics in Hospital Pharmacy Management 12(4): 26-42
1993
ISSN/ISBN: 0271-1206 PMID: 10128763 Document Number: 408402
An effective total quality management system is the outcome of a well-defined process for QI. The Toledo Hospital seven-step QI process provides a systematized, databased approach to problem solving. The process has been shown to work for all types of QI teams throughout the hospital.
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