Responding to patients' concerns
Henrich, A.P.; Bernheim, K.F.
Nursing Outlook 29(7): 428-433
1981
ISSN/ISBN: 0029-6554 PMID: 6910645 Document Number: 170358
Training our nursing staff in reflective responding techniques was a worthwhile project, and patients are benefitting from a staff better prepared to help them cope with some of the emotional stresses they face. Staff members now possess some basic helping skills on which other counseling skills may be built and have eliminated many nonhelpful responses. The participants are more aware of their unique role in helping patients deal with feelings about illness. By using these helping behaviors nursing staff members fulfill an autonomous function in the health care field. "They feel satisfied because they are doing a good job."