Tactful Communication: Settling Disputes
Weinstock, D.
Journal of Medical Practice Management Mpm 31(4): 242-244
2016
ISSN/ISBN: 8755-0229 PMID: 27039642 Document Number: 687274
Tact is the ability to speak to others in a manner that is not offensive or hurtful of others' feelings. Practices should coach staff on verbiage and body language that encourage respect, kindness, and understanding. Being sensitive to the feelings of others is a skill that everyone should develop.
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