Enhancing the revenue cycle experience for patients
Consolver, P.; Phillips, S.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 68(9): 72
2014
ISSN/ISBN: 0735-0732 PMID: 25647892 Document Number: 676104
In 2013, Texas Health Resources began to record discussions with patients at each revenue cycle touch point, from scheduling through registration. The recordings give leaders insight on the accuracy and consistency of information communicated at each touch point and provide a tool for improving customer service. The initiative has improved patient satisfaction and increased point-of-service collections.