Engaging patients to improve the healthcare experience
White, K.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 66(7): 84-88
2012
ISSN/ISBN: 0735-0732 PMID: 22788042 Document Number: 657980
Spectrum Health suggests five considerations for engaging patients and their family members in process improvement initiatives effectively to create a better patient experience: Recruit patients who will provide the type of feedback required to warrant inclusion on a patient advisory council. Create a strong infrastructure for the councils. Ensure the councils always enjoy fresh input from new patient participants. Set clearly defined goals and implementation plans for the councils. Measure the impact.