Disease versus illness: one patient's definition
Durkin, T.
Journal of Medical Practice Management Mpm 26(4): 233-235
2011
ISSN/ISBN: 8755-0229 PMID: 21506464 Document Number: 649325
This article follows a healthcare speaker through a prostate cancer diagnosis, treatment, and recovery. While the disease may be cured, the ordeal surrounding the entirety of the patient experience was far more difficult to overcome. Told from a patient's vantage point, there are valuable lessons to be learned regarding patient care and satisfaction, retention, and referral The 12 strategies outlined by the author provide an easy-to-implement guide that you and your staff can put into practice immediately.