Assessment of comfort and health status of Call Center's workers
D'Alcamo, A.; Omeri, E.; Urso, P.; Fossati, S.; Coggiola, M.; Levizzani, G.; Musti, M.; Carrer, P.
Giornale Italiano di Medicina del Lavoro Ed Ergonomia 33(3 Suppl): 348-350
2011
ISSN/ISBN: 1592-7830 PMID: 23393873 Document Number: 648255
Call Centers are workplaces in which there are a lot of occupational health hazards. The aim of the study was to investigate Call Center operators' health status, using: "Ambiente/Salute" questionnaire, VHI questionnaire, health surveillance data analysis. "Negative" Microclimate rating: 68%; "negative" noise rating: 51%. "Negative" eye symptoms rating: 30%; "negative" postural disorders rating: 21%. "Negative" VHI value (over the limit of 30): 6%. It's necessary to develop and validate an appropriate health surveillance protocol