Communication challenges in system development: involvement of system developers in small-scale IT projects
Petersen, L.Stub.; Bjoernes, C.D.; Bertelsen, P.
Studies in Health Technology and Informatics 157: 72-78
2010
ISSN/ISBN: 0926-9630 PMID: 20543370 Document Number: 646319
A well-known challenge in system development is the aspect of user participation. In this paper we shift perspective from how to involve users in system development to how project managers with a clinical background, but without technical system knowledge, can involve system developers in IT projects. Using data from the development of an online patient book (an ICT application for clinical practice), we analyze challenges using the concept of language-games. We conclude that further research and development of participatory and communicative methods to involve system developers in IT projects, based in a clinical context, is needed.