Measuring the quality of care: using patient experience trackers in a neonatal unit
Brown, J.; Aladangady, N.
Nursing Times 106(7): 10-11
2010
ISSN/ISBN: 0954-7762 PMID: 20334015 Document Number: 643505
Measuring patient experience is a crucial part of improving care. This article describes how a neonatal unit used patient experience trackers to measure and record relatives' views on whether their needs were met. It outlines how the survey was undertaken, the obstacles encountered, and how the process could be improved.
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