Will healthcare reform work?
Mulvany, C.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 64(11): 50-54
2010
ISSN/ISBN: 0735-0732 PMID: 21061818 Document Number: 642744
Providers should support efforts to reorganize the healthcare delivery system by undertaking four key market-centric activities: Improve customer service. Develop a deeper understanding of utilization patterns and the health statuses of the populations they serve. Build patient engagement. Help patients understand value in health care.