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Breaking down IT silos: a "connected" way to improve customer experience and the bottom line

Hallowell, B.; Turisco, F.

Healthcare Financial Management Journal of the Healthcare Financial Management Association 63(3): 58-62 64

2009

ISSN/ISBN: 0735-0732
PMID: 20669844
Document Number: 636451
Hospitals can provide customer service like Amazon.com without purchasing new technology. Making technology interactive requires sharing patient data across applications and enhancing existing IT with decision support. Breaking down technology silos between hospital and outpatient care provider systems significantly improves efficiency, lowers costs, and speeds care delivery.

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