From bottom to top: how one provider retooled its collections
Souza, M.; McCarty, B.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 61(9): 66-73
2007
ISSN/ISBN: 0735-0732 PMID: 17937121 Document Number: 611150
In its effort to increase point-of-service collections and improve the overall revenue cycle, Sutter Health took steps to: Measure performance using a handful of specific, primary benchmarks. Empower PFS staff to assume responsibility for every individual account they handle. Ensure each registration is analyzed using a rules engine to identify problems before patients leave the registration desk. Ensure PFS staff receive appropriate comprehensive training to excel under the new system.