Mass General makes its survey findings public
Healthcare Benchmarks and Quality Improvement 14(8): 94-95
2007
ISSN/ISBN: 1541-1052 PMID: 17715883 Document Number: 607362
Hospital takes two-pronged approach, dealing with transparency while pursuing performance improvement. In addition to a copy of The Joint Commission survey, facility answers key questions and provides regular updates on web site. Policy of openness helps generate staff buy-in for PI initiatives.
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