Working conditions and health among employees at information technology--enabled services: a review of current evidence
Kesavachandran, C.; Rastogi, S.K.; Das, M.; Khan, A.M.
Indian Journal of Medical Sciences 60(7): 300-307
2006
ISSN/ISBN: 0019-5359 PMID: 16864916 Document Number: 597892
Workers in information technology (IT)-enabled services like business process outsourcing and call centers working with visual display units are reported to have various health and psycho-social disorders. Evidence from previously published studies in peer- reviewed journals and internet sources were examined to explore health disorders and psycho-social problems among personnel employed in IT-based services, for a systematic review on the topic. In addition, authors executed a questionnaire- based pilot study. The available literature and the pilot study, both suggest health disorders and psychosocial problems among workers of business process outsourcing. The details are discussed in the review.