Using process mapping to improve nursing practice and patient care
McEvoy, P.
Professional Nurse 19(9): 508-511
2004
ISSN/ISBN: 0266-8130 PMID: 15152409 Document Number: 575115
Process mapping is a technique that models the relationship between activities, people and resources. It is used to develop a better understanding of the patient's experience and to drive forward service modernization. This paper offers a brief guide to process mapping and examines the potential impact it may have on nursing services and patient care.
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