A new image for long-term care
Wager, R.; Creelman, W.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 58(4): 70-74
2004
ISSN/ISBN: 0735-0732 PMID: 15098291 Document Number: 568025
To counter widely held negative images of long-term care, managers in the industry should implement quality-improvement initiatives that include six key strategies: Manage the expectations of residents and their families. Address customers' concerns early. Build long-term customer satisfaction. Allocate resources to achieve exceptional outcomes in key areas. Respond to adverse events with compassion. Reinforce the facility's credibility.