When putting patients first fits the bill
Cohen, D.; Hoffman, P.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 57(9): 90-96
2003
ISSN/ISBN: 0735-0732 PMID: 14503150 Document Number: 566255
Cedars-Sinai Medical Center in Los Angeles revamped its billing system to better meet patients' needs for comprehensible billing information. After changing its billing format and processes, the provider's phone-call volume decreased 31 percent, translating into an annual savings of more than $250,000. Patient feedback regarding the new system has been over-whelmingly positive. The new billing system has contributed to 20 percent acceleration in payment.