Case study: an Internet answer
Mann, S.; Talaga, J.
Healthcare Financial Management Journal of the Healthcare Financial Management Association 57(1): 60-63
2003
ISSN/ISBN: 0735-0732 PMID: 12553234 Document Number: 559923
Michigan-based Munson Healthcare provided patients with access to their billing information on the Internet. Focus groups helped the provider select a system that allows patients to view their account information, check on the status of insurance or a claim, and access educational materials. Munson is receiving payment up to 26 days sooner than with paper methods, and billing inquiries from consumers have declined from 12,000 phone calls a month to 6,000. Providers should research their markets needs and weigh resource constraints when considering development of a similar program.