Avoiding your greatest fear--malpractice
Coy, K.; Stratton, R.
Journal - Oklahoma Dental Association 93(2): 18-27
2002
ISSN/ISBN: 0164-9442 PMID: 12420405 Document Number: 545991
This article discusses ten clinically based behavioral approaches to minimizing the risk of a malpractice claim. Suggestions are stated in both a positive and negative way and ranked from least significant to most significant. Recommendations include the need to develop effective listening skills; learning to communicate with patients verbally and in writing; keeping patient expectations realistic; being thorough when examining and diagnosing; and knowing one's limitations. Also included is the need to inform patients concerning adverse events; keeping written records of what was said and done; discussing alternatives, risks, complications, and fees in advance; and developing a relationship with patients based on mutual respect and trust. Case examples are presented for each approach.