Rebuilding patient trust. Jump in
Larson, L.
Trustee the Journal for Hospital Governing Boards 53(6): 10-15; 1
2000
ISSN/ISBN: 0041-3674 PMID: 11785224 Document Number: 513037
Many people think of hospitals more as businesses than as care providers, and they are wary. As the best connection to their communities, trustees can go a long way to restoring the trust that's gotten lost among the mergers, employee layoffs, and insurance problems. But first, they have to seek community feedback and trust what they hear.