Precision communication in dentistry
Jepsen, C.H.
Journal of Dental Practice Administration Jdpa Official Publication of American Academy of Dental Practice Administration Organization of Teachers of Dental Practice Administration American Academy of Dental Group Practice 4(3): 115-119
1987
ISSN/ISBN: 0741-8620 PMID: 3483868 Document Number: 4483
Effective communication between the dental team and the patient determines the patient's feelings of trust, comfort, and acceptance. Foundations for quality communication begin with an understanding of perception, ground rules for the creation of understanding, congruence between verbal and non-verbal components, and quantity of information a person is able to assimilate at one time. The precision communication model provides the framework for establishing dental team/patient rapport, trust, and understanding.
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