Consistent patient care: the secret to long-term relationships
Pollack, R.
Dentistry Today 14(9): 110; 112-113
1995
ISSN/ISBN: 8750-2186 PMID: 9540598 Document Number: 447611
Consistent patient care is vitally important. While first impressions may appear to be the most important, they merely act as a bridge to get patients over to your side. Once they have crossed over, you must shift your focus to sustaining their loyalty by cultivating a desire for them to continue doing business with you. Practices who are committed to consistently meeting their patients' needs, and take the time to understand their patients as people--before, during and after patient care--ultimately keep their patients returning and referring for many years to come.