Strategies ensure conflict-free succession, facility survival
Kaufman, R.
Provider 19(2): 33-34
1993
ISSN/ISBN: 0888-0352 PMID: 10123878 Document Number: 413997
It is the watchword of the '90s in every industry, including healthcare. PROFILES talked to three hospitals midway through their TQM/CQI efforts to find out how they got where they are and where they plan to go. They shared their mission statements, management expectations, quality newsletters, a clever "brag quotient," their problem-solving systems, flow charts, and a continuous improvement roadmap.
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