Making use of patient survey data
Steiber, S.R.
Health Care Strategic Management 7(3): 12-14
1989
ISSN/ISBN: 0742-1478 PMID: 10292363 Document Number: 340390
Scientific measurement and management of patient satisfaction is a necessary part of retaining satisfied customers. This, the first in a series of three articles on patient surveys, shows how to use a general statistical model to quantify the patient experiences that most affect perceptions of quality or satisfaction and the likelihood of patients returning to your hospital.
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