Maternal satisfaction with maternal-infant nursing care in Campeche, Mexico
Flores Peña, Y.; R de la Gala, S.E.V.áz.; Cerda-Flores, R.M.ín.
Revista Latino-Americana de Enfermagem 17(5): 645-650
2009
ISSN/ISBN: 0104-1169 PMID: 19967212 DOI: 10.1590/s0104-11692009000500008Document Number: 209054
Evaluate and compare maternal-satisfaction (global and areas) with maternal-child nursing care (MSMINC) and to explore the relationship of MSMINC with wait time, length of visit, and maternal age and education. Cross-sectional descriptive study comprising 213 mothers. Group 1 (n = 84), mothers of children aged <1 year, and Group 2 (n = 129), mothers of children between 1 and 4 years of age. The patient satisfaction scale was applied. Global MSMINC was 76.26 and 79.21 for Groups 1 and 2, respectively. No associated factors were found in Group 1. In Group 2, wait time was associated with MSMINC in the technical-professional area (F = 3.13; df = 128; B = -0.21; p = 0.01). The fact that these study participants identified only MSMINC-associated factors in the technical-professional area may indicate that care is centered on technical procedures. Given that MSMINC-associated factors were not identified in Group 1, we recommend exploration of maternal expectations and perceptions of care.