Factors related to missed appointment at psychiatric clinic in Songklanagarind Hospital
Charupanit, W.
Journal of the Medical Association of Thailand 92(10): 1367-1369
2009
ISSN/ISBN: 0125-2208 PMID: 19845246 Document Number: 12625
To determine the associated factors of missed appointments among psychiatric clients. All medical records of the psychiatric patients in the year 2007, age more than 15-years-old, were reviewed retrospectively. The variables included age, occupation, disease/condition, type of medical welfare, distance from hospital, attending physician category, and number of visit scheduled and completed. Around one-fifth of 11, 753 (2,423) (20.6%) were missed appointments. Types of therapist (psychiatric residents), non-welfare clients, and distance from the hospital of more than 50 kilometers significantly (p < 0.01) increased the rate of missed appointment. The surveillance of the appointment system implied the visit/non-visit rate, and adherence to the follow-up appointment, as well as had indirectly reflected the client's satisfaction, and barriers of medical services.
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